Terms and Conditions

Send the item, quantity and requirements through the website tools or WhatsApp. An enquiry, cart or wish list is not confirmation that stock is available or a print job has been accepted. Our team confirms the specification, availability, price, delivery cost and next steps with you before proceeding.

Listed prices are in Kenyan shillings and VAT-inclusive. Delivery is charged separately and quoted by staff. All payments are made on delivery. If a listing contains an error or an offer is no longer available, we will clarify it before confirming the order rather than silently substituting an item or changing the agreed total.

Check the model, size, variant, quantity and stated condition in the confirmed order. Product photographs are a guide to the listed item and may vary by variant. Tell us the exact equipment model for consumables or spare parts. Any warranty details must be confirmed for the specific item; this page does not promise a universal warranty period.

Agree the finished size, stock, colour requirements, quantity and finishing before production. Check spelling, contact details and layout in any proof. A deadline or colour-critical requirement must be discussed in advance. Changes after approval may affect cost and timing; any additional charge must be agreed with you.

Delivery is nationwide, subject to confirmed logistics and customer-paid charges. Contact us promptly if you need a change or cancellation. The options depend on whether goods have been dispatched or custom work has started. We will discuss any actual consequences before agreeing the next step; no blanket cancellation fee is set by this policy.

Raise shortages, damage, faults or a mismatch with the agreed specification with customer care. Follow the Returns and Refunds process, and keep relevant packaging and evidence. Applicable rights under Kenyan law are not waived by a proof approval, delivery acceptance or wording on this website.

Begin with customercare@printcorekenya.co.ke, stating the order reference and desired resolution. We will review the confirmed order and respond with the next steps. You retain access to lawful complaint and dispute-resolution channels. Contact customer care if you need clarification about the process.