PRINT CORE KENYA · POLICY INFORMATION
If something isn’t right, start a conversation.
Keep your order details handy and contact our team. We will review the issue and discuss an appropriate next step.
Tell us what happened
Contact customercare@printcorekenya.co.ke, +254 759 647726 or 0113 571567 promptly. The secondary number accepts calls, SMS and WhatsApp. Include your order reference, the item or service, what is wrong and photographs if they help explain the issue. Keep packaging, labels and relevant correspondence while we investigate.
Incorrect, damaged or faulty goods
We assess issues against the confirmed order and applicable consumer protections. Depending on the circumstances, the appropriate remedy may include repair, replacement, a reprint or a refund. We will explain the assessment and any return instructions; do not ship an item back before receiving those instructions.
Custom printing and approved artwork
Personalised work is made to an agreed specification. Please check wording, size, quantity and any proof carefully before approving production. A change of mind after production is different from work that is defective or does not match the agreed specification. Approval does not remove rights relating to our errors or other rights that apply by law.
Change of mind and compatibility questions
Contact us before opening consumables or installing an item if you think it may not be suitable. Change-of-mind requests are considered case by case; no blanket return window or automatic eligibility is promised here. Tell us if our team confirmed compatibility that turned out to be incorrect.
Return costs and refunds
The team will confirm who is responsible for return transport after reviewing the cause of the issue. If a refund is agreed, we will confirm the amount, method and expected processing time directly. Do not share payment credentials in public messages. Nothing on this page limits rights or remedies available under Kenyan law.